The Hub’s Customer Review Platform

Vital Concerns

Frequently Asked Questions

How can I leave feedback?

Filling out a review is an easy process. We provide an essay tutor review form to fill out once a client has received their completed paper. On this form, clients can give a star rating as well as an overall assessment of their instructor's work. These evaluations are not censored or deleted unless written with inappropriate language. Our editors will remove any assessment containing profanity or that are in any way offensive before we published them. Once completed, a client’s appraisal is automatically uploaded to our customer review page and made available for other users to read.

Is there any moderation for customers' reviews?

Yes, we have editors who will look through the comments left by users online. On rare occasions, somebody may leave a note that contains profanity or inappropriate language. We take precautionary measures to ensure this type of content does not appear on our website. Beyond that, we do not delete or edit negative feedback in any way. We want our clients to know they are receiving an accurate assessment of each instructor. This gives our tutors extra incentive to create their best work. Accountability for the work we do is one of the reasons our company, so consistently, receives high appraisals.

Can I leave an anonymous assessment?

That is an option since we value our customer’s privacy, so we work to protect their identity however we can. We do not show users' names, nicknames, emails or any other personal information on our site. If a client would like to attach their name to a personal assessment, they can do so in the body of their post. We also want our customer evaluations to be as honest as possible. Sometimes this is easier for users if they can write their evaluations anonymously. By allowing this, we uphold the integrity of our services. It also helps ensure the validity of our editors’ reputations.

What if I want to leave a negative evaluation?

It is our goal to earn the best reviews we can. We constantly look for ways to perfect our services. While we hope clients will be more than happy with the work they receive from us, we recognize it is impossible to be flawless 100% of the time. Although it is rare, we will receive an occasional negative appraisal or two. When that happens, we do not try to hide them. We let negative evaluations appear on our feedback page along with all the others. In this way, we can provide an accurate account of our services.

Where can I find other paper editing service reviews?

There are many review sites online. You can find customer’s feedback both there and on our website. We have been providing our services for a long time now, as have our tutors. Because of this, we have many independent appraisals of our editing services to choose from. Most of our editors have earned well-established reputations for their work. We encourage users to read as many of these customer evaluations as possible. This helps them to make the most informed decision possible. It also helps us provide a record of consistency for quality that reassures new customers.

How can I know those reviews are legit?

We understand that some companies out there will generate their own instructor reviews. These provide a positive account of their services that they may not have earned. If the customer reviews on a website are few and remain the same over time, they may not be legitimate. Users are able to see that customer reviews on this page will often change over time. We automatically replace old ones with new ones as they come in. Transparency and honesty are vital to us. This is why we make sure reviews are not static and are only written by actual customers.